Reference

How 0n99 Handles Your Personal Information

When you open an account with 0n99, we collect certain information to keep your wallet, payments and account access working correctly.

Account data transparencybKash, Nagad, Rocket payment privacyYour right to request data accessCookie and device activity explained

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What We Collect and Why It Matters

0n99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect your name, contact details, and payment method information when you register and transact. If you use bKash, Nagad or Rocket, the transaction reference and amount are recorded to verify your deposit or withdrawal — we do not store your mobile banking PIN or full

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wallet credentials. Your device type, browser, and session activity are logged to secure your account and detect unusual access patterns. We also collect voluntarily submitted support messages, so our team can trace and resolve account queries accurately. Location signals are used only to determine whether the
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service is available in your eligible region, consistent with applicable local law in Bangladesh. We do not sell your personal data to third parties. Data shared with payment processors is limited strictly to what those processors need to complete your transaction. Retention periods vary by data
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type: transaction records are held as long as required for financial reconciliation, while device session logs are cleared on a shorter rolling cycle. You may request a copy of the data we hold about you at any time through our support channel.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to request access to your data, ask us to correct inaccurate records, or raise a concern about how your information is handled, our support team is the right starting point. Send your query through the live chat on site or reach us by email, and include your registered account username so we can locate your records quickly. We aim to acknowledge data-related requests within a practical timeframe, and we'll keep you updated at each step.

Live Chat Start a chat session directly from your account dashboard. Mention your username and the specific data concern so we can route it to the right team without delay.

Email Support Send a written request to our support address. Email is useful for data access or correction requests where you need a documented response trail for your own records.

Account Help Section Your account settings area includes a direct link to submit a data enquiry form. Fill in the relevant fields and we receive the request with your account context already attached.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Security and data hygiene sit at the centre of how we run account operations. Every data handling practice described here reflects how the platform actually works day to day — not a policy written for its own sake.

Account Security

Your account is protected by password hashing and OTP verification on login. We flag access from unrecognised devices and notify you so you can confirm or block that session.

Cookie Use

We use session cookies to keep you logged in across pages and analytics cookies to understand how features are used. You can manage cookie preferences through your browser settings at any point.

Data Retention

Transaction records tied to bKash, Nagad or Rocket payments are kept for financial reconciliation purposes. Non-essential behavioural logs are cleared on a rolling cycle once they are no longer operationally needed.

Your Correction Rights

If any personal detail we hold is wrong — your contact number, email or registered name — you can request a correction through live chat or email. We verify your identity first, then update the record promptly.

Common Questions About This Privacy Policy

These are the questions we hear most often about data, access and account privacy. If your question is not covered here, contact our support team directly through live chat or email.

We collect your name, email address, contact number and the payment method you register — such as bKash or Nagad. Device and session data are also logged to keep your account secure.

Payment data is shared only with the processor handling your transaction — bKash, Nagad or Rocket as applicable. We share the minimum needed to complete the transfer and nothing more.

Send a request via live chat or email, including your registered username. We verify your identity and then provide a summary of the personal data linked to your account.

You can request deletion of non-essential data. Financial transaction records may be retained as long as required for reconciliation under applicable rules, but we'll explain clearly what can and cannot be removed.

We use session cookies for login continuity and analytics cookies to improve how features work. You can disable non-essential cookies in your browser settings; session cookies are needed for basic account access.

This policy applies to your account wherever you access it, but whether the service itself is available depends on your local law and eligible region. Check what applies in your location before registering.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 0n99 Handles Your Personal Information

How to Contact Us About Your Data

How We Protect and Manage Your Information

Account Security

Cookie Use

Data Retention

Your Correction Rights

Common Questions About This Privacy Policy

01 What personal data does 0n99 collect when I open an account?

02 Does 0n99 share my payment details with anyone?

03 How can I request a copy of the data you hold about me?

04 Can I ask you to delete my account data?

05 What cookies does 0n99 use and can I turn them off?

06 Does this privacy policy apply if I access 0n99 from Bangladesh?

Privacy Policy

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