Reference

What You Agree to When You Use 0n99

Access to 0n99, including deposits via bKash, Nagad, and Rocket, is subject to your local laws and the eligible regions we serve. Read these conditions carefully — they define what we can offer you and what we expect from your account.

Jurisdiction-dependent accessAccount eligibility conditionsbKash, Nagad, Rocket payment termsData handling and retention policyContact rights for account holders
0n99 What You Agree to When You Use 0n99
LEGAL CONTACT PATHS

Reach Us for Policy and Account Questions

If you have a question about these legal conditions, need to request a data correction, or want to understand how your bKash or Nagad wallet records are stored, our account support team handles those enquiries directly. You can reach us through the channels below.

Live Chat Start a live chat session from the account menu. Our support team can address legal condition queries, wallet-linkage questions, and account eligibility concerns in the same session.
Email Support Send a detailed request to our support email for written confirmation on data retention, identity verification steps, or policy clarifications relating to your bKash or Nagad account.
Account Help Centre Access the help centre from your account dashboard. It covers wallet verification, Rocket transfer records, and the steps to submit a formal data or account review request.
HOW WE HANDLE THIS

Account Security, Data and Your Rights

Our approach to data handling is direct: we collect what we need to run your account, verify transactions, and handle disputes. Nothing more. Here is how each area works in practice.

Data Retention

Transaction records tied to bKash, Nagad, and Rocket deposits are kept for as long as your account is active and for a defined period after closure, for compliance and audit purposes.

Account Security

Your account is protected by OTP verification on mobile login. If you access the platform from a new device, a fresh verification step is triggered before the session opens.

Cookie and Session Policy

We use session cookies to keep your login active across pages and preference cookies to remember your wallet selection. You can clear these from your mobile browser settings at any time.

Requesting Changes

To update personal details, request a data review, or ask about account closure, contact support via live chat or email. We confirm receipt within one working session and follow up in writing.

Common Questions About These Legal Conditions

These are the questions we hear most often about account eligibility, data rights, and how our terms apply to local payment methods like bKash, Nagad, and Rocket in Bangladesh.

Yes. Access and eligibility depend entirely on your local law and the region you are in. We recommend you check your applicable rules before opening an account or making any deposit.

Wallet transaction records tied to bKash and Nagad are retained for a compliance period after account closure. You can request a summary of your records by contacting support via email.

Yes. Contact our support team through live chat or email, state the specific detail you want corrected, and we will confirm the update in writing once the verification step is complete.

An account may be suspended if we cannot verify identity, if eligibility conditions are not met, or if access from your jurisdiction is restricted. We will notify you through your registered contact method.

Session cookies keep your login active while you browse. Clearing them from your mobile browser will end your session and you will need to verify again via OTP the next time you open the platform.

Before we process a withdrawal to Rocket or Nagad, we may request identity confirmation. This is a standard account step and the specific documents required are shown inside your account dashboard.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.